quality control

• The equipment used is preset to settings for image quality to control the output of images to pre-agreed customer settings. These settings will be determined with you through the processing of a small number of test files prior to the processing of the main body of the work
• Through the sorting process, any original documents that are of poor quality will be identified, in order to be processed at individual settings by the scanning operator to enhance the image to an acceptable level
• The scanning equipment used has double detection functionality to ensure that all pages are scanned and that there are no double feeds
• There is a visual check as to the quality of all images through the scanning process by the operator
• The Scanning Operator check is supported by a software audit of images to detect any possible image corruption issues
• There is an ad hoc audit of images during image preparation prior to burning images to DVD/CD
• If any image quality issues are detected at any of these stages then the images are reworked
• Following delivery of the images we provide a period of 30 days for clients to satisfy themselves that the work has been delivered to the agreed standard, following which a destruction confirmation certificate is signed and the original documentation securely destroyed or returned as agreed
• If documents are destroyed, a certificate of destruction is issued as a the final step in this process along with a certificate of image admissibility in a court of law as required by PD0008

Customer satisfaction and quality is therefore driven by

• Customer agreed process settings
• Regular audits of images produced
• Software and hardware quality control features
• Operator and Client Audit